Shipping and Delivery

SHIPPING

All orders are shipped by IGODistribution Srl.

Processing times:

  • within 48 business hours

Delivery times:

  • Italy: within 2 business days

Costs:

  • shipping cost is €8.90, shipping is free for orders over €49.90

Couriers used:

  • BRT - Bartolini

 

DELIVERY OF GOODS

The Seller undertakes to do everything in its power to meet delivery times by shipping the goods within 2 business days of receiving payment from the Customer. The Seller also undertakes to deliver the product to the courier in perfect condition.

All shipments will be made within Italian territory only (excluding the Vatican City State and the Republic of San Marino) and delivery will only be made at street level.

Upon shipment, the Customer will receive an informative email from the Seller confirming order fulfillment and the entrustment of the parcel(s) to the courier with all details to track the shipment status. If the Customer is not present at the indicated address at the time of Product delivery, the courier will leave a notice to certify the delivery attempt. The courier will attempt another delivery within the next 24 hours. The Customer is invited to contact the courier to arrange a redelivery.

Upon receipt of the goods, the Customer will be required to check the number of packages, that they are perfectly sealed, intact and undamaged. Each package is sealed with a guarantee adhesive tape to prevent opening and to signal any tampering attempts.

Should the packages be damaged, the Customer must immediately report the fact to the courier, accepting the package with a specific reservation that precisely indicates the damage. Otherwise, the package will be considered regularly delivered. The Customer must immediately (within 2 days) inform the Seller of any defects in the goods received and/or damage caused during transport. Communication must be made in writing by sending an email to the address indicated on the Website, providing proof of damage with photographs, videos or any other useful documentation. 

If the defect or damage to the goods is proven, the Seller will promptly arrange for repair, replacement of the goods, or a total/partial refund of the price. The risk of loss or damage, impairment or theft of the goods is acquired by the Customer when he himself, or a third party designated by him and different from the carrier, physically takes possession of the goods.